Frequently Asked Questions
Orders & Shipping
How much does shipping cost?
Shipping is free for orders over €50. For orders below this threshold, please check the cost at checkout as it may vary depending on the destination country.
How many days will it take for my order to arrive?
Delivery times vary depending on the destination. You can check the updated estimates when placing your order or contact us at info@vasetto.it for more information.
Can I track my order?
Yes, upon shipment, you will receive an email with a tracking code to follow your package in real-time.
Can I modify or cancel a recently placed order?
For modifications or cancellations, we recommend contacting us as soon as possible by writing to info@vasetto.it or via live chat on the website. We cannot guarantee changes if the order is already being processed.
Where can I find Vasetto in physical stores?
Vasetto creams are available at various points of sale in Italy and abroad. Chat with us to find out more!
Products
What does "sugar-free" mean? Does it contain sweeteners?
Our "sugar-free" creams do not contain added sugars or artificial sweeteners. We use natural ingredients such as nuts, legume flour, cocoa, and inulin (chicory fiber) to maintain a natural and genuine sweetness.
Are the creams suitable for coeliacs? Are they gluten-free?
Our spreads are gluten-free and therefore suitable for coeliacs. However, we invite you to check the ingredient list and allergen warnings on the label of each product, as the composition may vary by flavor. For specific information, you can write to us at info@vasetto.it.
How many calories does each cream have?
The complete nutritional values, including calories per 100g and per serving, are reported on the label of each product. You can also find them on the product pages on the website by accessing the “Spreadable Creams” section.
Do protein creams contain whey or are they 100% vegan?
All Vasetto creams, including the protein versions, are 100% vegan. They do not contain whey or animal-derived ingredients.
How should it be stored after opening?
After opening, store the jar at room temperature, away from heat sources and direct light. Refrigeration is not necessary.
I found white dots or spots in the cream: is this normal?
Yes, you can be absolutely reassured. The presence of white dots or spots is due to the natural solidification of cocoa butter, caused by temperature fluctuations. This is a normal phenomenon in artisanal products without preservatives or stabilizers.
You can easily verify this: cocoa butter melts immediately on contact with heat.
This happens because our creams are natural and react to temperature variations, for example during transport or storage.
To restore the cream to its original consistency, you can:
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heat it for about 30 seconds (1-2 times) in the microwave
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or leave it for 10-15 minutes near a heat source (like a radiator)
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stir vigorously
The cream will return perfectly creamy.
Furthermore, being an anhydrous product (without water, milk, or liquids), it cannot develop mold or deteriorate easily. The date indicated is a "best before" and not a strict expiry date.
Are the hazelnuts Italian or from a certified origin?
We use only carefully selected raw materials; we only use Piedmont Hazelnuts IGP.
What kind of cocoa do you use in Vasetto creams?
We use 100% pure cocoa mass, not chocolate. This means there are no added ingredients that alter its percentage or intensity. The cocoa comes from selected raw materials, mainly from Venezuela, Ecuador, and Peru, ensuring an intense and authentic taste.
Diet & Allergies
Are the creams suitable for those with lactose intolerance?
Yes! All Vasetto creams are lactose-free and completely vegan, making them suitable for those with lactose intolerance.
Do they contain traces of nuts?
Nuts are one of the main ingredients in our creams. However, for those with nut allergies, we also have a legume and cocoa-based alternative, free of nuts. We invite you to carefully read the label of each product for complete allergen warnings.
Are they suitable for diabetics?
Our spreads, in the "sugar-free" versions, do not contain added sugars and are made with selected ingredients such as nuts or legume flour, cocoa, and inulin (chicory fiber). However, we cannot provide medical or dietary advice. We always recommend checking the ingredient list and nutritional values on the label and, in case of diabetes or specific needs, consulting your doctor or nutritionist before consumption. Many customers with particular dietary requirements choose our sugar-free creams, but the final assessment must always be personal and made by a qualified professional.
Can I eat them on a low-calorie diet?
Our sugar-free and protein creams are designed for those who want to enjoy an authentic taste without compromise. However, we recommend checking the nutritional values on the label and, if you are following a specific eating plan, consulting your nutritionist.
Payments & Returns
What payment methods do you accept?
We accept major payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Maestro, Bancontact, iDEAL/Wero, Union Pay, and others.
Can I return a product if I don't like it?
For information on our return policy, please consult the Terms and Conditions on the website.
Is the payment secure?
Yes. We use payment services with advanced security systems, ensuring the protection of your data in every transaction.
Promotions & Account
How does the 10% discount code work?
By subscribing to our newsletter, you will receive a 10% discount code via email to apply to your next order. Registration is free and can be done directly from the website.
Are there bundles or savings kits?
Yes! For each product, you can purchase multiple quantities with progressive discounts: the more jars you buy, the greater the discount applied. You can find this option directly on each product page.
Do you have a version on Amazon?
Currently, Vasetto products are mainly available on our official website vasetto.it and in physical stores.
Do you offer wholesale or reseller prices?
If you are interested in becoming a reseller or have wholesale needs, please contact us directly at info@vasetto.it with your request.
Brand & History
Where are the creams produced?
Vasetto creams are created in the artisanal laboratories of Cioccolato Puro, based in Pinerolo (TO), Piedmont. A company with over 30 years of experience in chocolate processing.
Who is Cioccolato Puro? What is the connection with Vasetto?
Vasetto is a project born from the master chocolatiers of Cioccolato Puro, based in Pinerolo (TO) — an artisanal laboratory with over 30 years of experience. The same care and quality they put into chocolate are found in every jar of spreadable cream.
For any other questions, write to us in live chat or at info@vasetto.it
